Shipping policy

Postage
Metro Areas

Typically delivery times:
• Melbourne Metro areas: approx 3 – 4 business days.
• Interstate Metro areas: approx 4 – 7 business days.

- Under $100.00 – Courier delivered (by Sendle or Aramex – formerly known as FastWay) has a shipping fee of $10.00 with tracking.

- Over $100.00 – Courier delivered (by Sendle or Aramex – formerly known as FastWay) is free shipping with tracking.

Please note there may be a different fee for bulky/heavy orders, and/or non-metro areas.

If no one is home during delivery, Aramex will leave a calling card with details of where to collect your parcel at the specified Parcel Connect agent, unless you have chosen “Authority to Leave”

Non-metro Areas Rural Areas
Please contact us for shipping costs.

Some special promotional items are excluded from Free Shipping.

Authority to Leave
We appreciate you are busy, hence you have decided to order online. Worried that your order may come when no one is home? You are welcome to select to “Authority to Leave” to ensure you receive your order. You may provide instructions to the delivery service such as:
• leave in front of door
• leave on the porch
• leave next to the shoe rack
• etc

Please note, once you order has been delivered, we will NOT be able to assist you if your order (or part of) is lost/missing. The associated risk of leaving the parcel unattended for any given time is borne by the customer.

Once your order has left our store, we have no control on how fast this can be delivered to you. In your confirmation email, tracking details and links are provided so you can see the status. You can also lodge an enquiry with the courier service as well to find out further details.

PLEASE NOTE: should any items be required to be returned to us, the shipping cost is liable by customer. Please discuss with us prior to doing so.